For international customers, after selecting the desired plan and options and submitting a request through customer support, an invitation email will be sent.
Upon completing the email verification process, the workplace will be created, and a two-week free trial period will commence.
For international customers, please contact our customer support via chat to request the subscription start or modification of plans and options.
Once the plan and options are finalized, a PayPal invoice will be issued for the plan fee.
The selected options will be applied upon completion of the PayPal payment.
Homepage → Pricing
Each pricing plan is categorized based on the features provided.
Review the features of each plan and select the one you wish to use.
Check the pricing for additional options.
Seat Accounts | The number of worker accounts that use the recording program to capture videos. |
Admin Account | Manage workers in the workspace and utilize the recorded videos in various ways. |
Video Archiving Period | One month is provided for free. Extend the video storage period by adding additional months to store and manage your videos for the desired duration. |
Request a PayPal invoice for the selected plan and options through customer support.
Receive the PayPal invoice and complete the payment.
Once the payment is confirmed, the administrator will apply the selected plan and options.
Extend Your Plan Subscription Before the Expiration Date
Starting from the 7th day after the service expiration date, login to the RealPacking recording program will be disabled.
Videos will no longer be playable from the ‘Recording Information List.’
On the 7th day after the service expiration date, the service will be terminated, and all videos will be permanently deleted.
Annual payments receive a 10% discount on the total amount, eliminating the need for monthly payments.
A PayPal invoice will be issued before the plan's expiration date each month.
Complete the payment.
To reflect the updated expiration date, you must log in to the recording program again after payment.
Billing → Plan
Review your plan or point payment history.
Search using payment date, order number, or specified search criteria.
Order No
The unique identifier for the order.
Order date and Time
The date and time the order was placed.
Payment Date
The date the payment was processed.
Category
The classification of the purchased plan.
Details
The specific plan or option purchased.
Usage Period
The start and end date of the plan.
Method
The method used for payment.
Amount
The total amount paid.
Status
The current status of the payment.
Each column can be rearranged by dragging with the mouse.
Refunds are issued as RealPacking points.
Points can be used for the next plan payment or for various services, such as video transmission.
For more details on point usage, please refer to the Points Guide page.
If you received an annual subscription discount, but later downgrade or cancel your subscription, the discounted amount will be deducted as a penalty fee before processing the refund.
If the storage period is reduced, older videos will be deleted in accordance with the shortened period.
Before reducing the number of workers, you must first deactivate worker accounts under Members → Worker
After deactivating, please contact customer support to request the change.