Realpacking Recorder

Please refer to the pages below for preliminary tasks before recording videos.

Before running the recording program, connect the webcam and barcode scanner to the computer.

Open the Realpacking Recording and enter the login information.

Web Admin ID	Enter the workspace ID associated with the worker account.
Worker ID	Enter the worker account’s ID.
Password	Enter the work account’s password.
Remember me	All entered login information will be saved.
Keep me signed in	The recording program will automatically log in and start when operating system is launched.

Initial Setup

Recording Program → Camera Settings

Set each option in the Realpacking Recorder before starting the recordings.

Camera Settings	Select the camera connected to the computer.
Resolution	FHD(1920*1080)
Camera Zoom	Set zoom for the recording screen(100% ~ 300%)
Maximum Recording Duration	Recording stops and the video will be saved once the set time has elapsed.
Set time for auto recording splits	Automatically save the video in segments at the set time intervals.
Serial Port	Scanner serial port connection.
Code Receiving Method	Used when integrated with other programs
Barcode Input	Delete Spaces Within Barcode: Remove spaces in the barcode before starting video recording. Set Character Recognition Range: Start recording only when a barcode is entered with a set range length.
Zoom	Zoom in or out on the Realpacking Recorder screen.
Rotate Camera	Selecting 180° will invert the video vertically.
Set delay time for video uploads	A hold time for the video to be sent to the Realpacking server.
Language	Set the language of the Realpacking Recorder
Sound	Select an option among sound effects and mute.
Startup	Set the recording program to automatically start when the OS starts.
Check for updates	Check for the latest version of the recording program and update.

Recording Type

Before recording, we recommend that you familiarize yourself with the different recording types and the methods for each.

The workspace Admin can set or change the account’s recording type at Accounts → Worker

Learn more about Worker Accounts

General

Scan the same barcode at the start and end of recording.

Scan Barcode A > Start recording > Scan Barcode A > End Recording

Continuous

Save the video based on the barcode scanned at the start of each recording.

Scan Barcode A > Start recording > Scan Barcode B > Ends recording for A and starts recording for B

End Mapping

Save the video based on the barcode scanned at the end of recording.

Scan Barcode A > Start recording > Scan Barcode B > End Recording and Save video as B Barcode

Return

Start and end recording by scanning the barcode. Save product information to the return list when scanning its barcode.

Scan Barcode A > Start recording > Scan the product > Scan Barcode A > End Recording

Inspection Mode

Inspection helps prevent incorrect shipments by comparing the ordered items with the actual items being packed.

This feature is available in the Pro and Enterprise Plans.

Product Inspection

Inspection Mode - Standard

Start and end recording by scanning the barcode. Inspect products by scanning each product’s individual barcode.

Scan Barcode A > Start recording > Scan the product > Scan Barcode A > End Recording

Inspection Mode - POS

Start and end recording by scanning the barcode. Manually enter the number of items to inspect the products.

Scan Barcode A > Start recording > Scan the product > Enter product quantity > Scan Barcode A > End Recording

Order Inspection

Order Inspection

Display order information in the Realpacking Recorder when scanning the barcode, and scan the barcode when order inspection is complete.

Scan Barcode A > Start recording with order information on the screen > Scan Barcode A> End Recording

Compact Mode

By using Compact Mode, you can reduce the Realpacking Recorder screen to a smaller, more compact size.

Videos recorded in the Realpacking Recorder can be reviewed in the Video List.

Recording Screen → Video List

You can check the list of videos being uploaded to the server by going to Video List → Upload Queue → Upload Waiting List

Videos uploaded to the Realpacking server can be found under Recording Screen → Video List or Workspace → Video → Video List.

API Integration

When integrating with API, select the Code Receiving Method in the Realpacking Recorder.

Recording Screen → Camera Settings → Code Receiving Method

Set the Code Receiving Method to "Rest API" and configure it to Port 3000.

FAQ

Can I save the video as a file?

Videos recorded by the Realpacking Recorder are not saved as files on the computer or any storage media.
They can be viewed at Recording Screen → Video List or Workspace → Video → Video List

The recorded video is not appearing in the workspace.

The video may not have been successfully uploaded to the Realpacking cloud server from the recording program.
Upload issues can occur for various reasons. Please contact customer support and we will assist in resolving the issue via remote access.

Can audio be recorded during video recording?

The Realpacking Recorder captures only visual content and does not support audio recording.

How does the file size vary depending on video quality?

Video quality options range from VGA (480p) to Full HD (1080p).
File size depends on the selected resolution and the duration of each recording.

Insufficient recording capacity.

The monthly recording limit applies from the 1st to the end of each month and is determined by your plan and the number of contracted licenses.
If you are running out of recording capacity, please contact customer support viaHelp Center → 1:1 Inquiry to add more licenses.

Can multiple videos be recorded under the same tracking number?

Yes, multiple videos can be recorded with the same barcode (invoice number), and they are distinguished by the recording date and time.

The camera is stuck on "loading" in the Realpacking Recorder.

Go to Camera Settings → Cameraand ensure the correct camera is selected.
Open a camera app (such as ‘Camera’ on Windows or ‘Photo Booth’ on Mac) to check if the display functions normally. If the webcam is not working in the app, verify the camera connection.
If the loading issue persists, please contact customer support.

The camera is not focusing properly.

The issue could be caused by dirt or fogging on the camera lens.
- Clean the lens with a soft cloth to improve focus.
- Place your hand close to the camera to help it find focus.
Faulty USB port on the computer.
- If the USB port is not working properly, try connecting the camera to a different port.
Disable auto-focus.
If you are using our recommended webcam, C920, please follow steps below:
Disable auto-focus in the Logitech G Hub settings

Download Logitech G Hub here
Select camera C920
Click on Default in Camera Mode.
Click on Add New Camera Mode.
Turn off auto-focus by clicking the Focus > Auto button.