Please refer to the pages below for preliminary tasks before recording videos.
Before running the recording program, connect the webcam and barcode scanner to the computer.
Open the Realpacking Recording and enter the login information.
Web Admin ID | Enter the workspace ID associated with the worker account. |
Worker ID | Enter the worker account’s ID. |
Password | Enter the work account’s password. |
Remember me | All entered login information will be saved. |
Keep me signed in | The recording program will automatically log in and start when operating system is launched. |
Recording Program → Camera Settings
Set each option in the Realpacking Recorder before starting the recordings.
Camera Settings | Select the camera connected to the computer. |
Resolution | UHD(38402160) | QHD(2560*1440) FHD(1920*1080) | HD(1280*720) qHD(960*540) | SVGA(800*600) Default VGA(640*480) |
Camera Zoom | Set zoom for the recording screen(100% ~ 300%) |
Maximum Recording Duration | Recording stops and the video will be saved once the set time has elapsed. |
Set time for auto recording splits | Automatically save the video in segments at the set time intervals. |
Serial Port | Scanner serial port connection. |
Code Receiving Method | Used when integrated with other programs |
Barcode Input | Delete Spaces Within Barcode: Remove spaces in the barcode before starting video recording. Set Character Recognition Range: Start recording only when a barcode is entered with a set range length. |
Zoom | Zoom in or out on the Realpacking Recorder screen. |
Rotate Camera | Selecting 180° will invert the video vertically. |
Set delay time for video uploads | A hold time for the video to be sent to the Realpacking server. |
Language | Set the language of the Realpacking Recorder |
Sound | Select an option among sound effects and mute. |
Startup | Set the recording program to automatically start when the OS starts. |
Check for updates | Check for the latest version of the recording program and update. |
Before recording, we recommend that you familiarize yourself with the different recording types and the methods for each.
The workspace Admin can set or change the account’s recording type at Accounts → Worker
Learn more about Worker Accounts
General
Scan the same barcode to start and stop the recording.
Continuous
Scan the next barcode to automatically save the previous recording and start a new one.
End Mapping
Scan a start barcode to begin recording. (Any barcode or keyboard input is allowed.) The video is saved based on the barcode scanned at the end of the recording. [Use Case] Integrating with a WMS product inspection feature where the shipping label is printed later.
End Mapping-Contiuous
Scan a start barcode to begin recording. ( Any barcode or keyboard input is allowed.)* The video is saved based on the barcode scanned at the end, and the next recording starts automatically for continuous operation. [Use Case] Integrating with a WMS product inspection feature where the shipping label is printed later.
Return
Scan the return label barcode to start recording. Scan the item barcodes one by one to add them to the on-screen list. Scan the return label barcode again to save the video and item list online.
Pad
This method uses the Realpacking pad-type scanner set. Place the shipping label on the pad to start recording. Remove the label when finished to stop recording.
This recording method automatically recognizes barcodes via the camera to start recording.
Auto Recognition
Record without a barcode scanner. Show the barcode to the camera to automatically start recording. Remove the shipping label from the camera's view to stop recording.
Register order information in Web Admin > Order List in advance to use the inspection feature. Recording will not start and a warning will appear for invalid shipping labels.
Product Inspection General
Scan the shipping label (work order, invoice, etc.) barcode to start recording and inspection. Scan item barcodes one by one for audio and visual confirmation. A completion sound plays when all items are verified. Scan the shipping label again to save the video and inspection results online.
Product Inspection POS
Scan the shipping label (work order, invoice, etc.) barcode to start recording and inspection. Scan item barcodes one by one for audio and visual confirmation, and a pop-up will appear to enter the quantity.
Enter the remaining quantity to complete the inspection for that item. A completion sound plays when all items are verified. Scan the shipping label again to save the video and inspection results online.
Order Inspection Genereral
Scan the shipping label (work order, invoice, etc.) barcode to start recording. The screen displays a list of items and quantities to be shipped. Scan the shipping label again when finished to save the video and inspection results online. ( Inspection results are saved only for the shipping label.)*
Order Inspection Continuous
The starting method is the same as the standard order inspection. After packing, scan the next barcode to automatically save the previous inspection results and recording, and start a new one.
Realpacking's motion detection feature was developed based on actual feedback from our clients' operational environments.
For example, at one logistics center, while the actual loading and unloading process for trunk line operations takes only 10-20 minutes, the total recording time often exceeded an hour due to capturing forklift movements and waiting periods. Similarly, in dried food and food manufacturing facilities, the lengthy drying or cooking processes with minimal movement resulted in unnecessary video data accumulation during periods of little to no activity.
To address these challenges where recording duration far exceeded the actual meaningful work periods, we developed motion detection that automatically records only when movement occurs and pauses when there's no activity.
The Motion Detection feature is available after updating to Realpacking Recorder v3.5.0-Beta.
Check "Enable Motion Detection" in camera settings.
Adjust sensitivity while monitoring the person icon in the bottom-left corner of the preview screen.
After setting appropriate sensitivity, start recording – the system will automatically pause and resume based on detected movement.
Sensitivity adjustment is crucial. If set too high, the system will react to minor changes; if too low, it may miss actual movement. Adjust according to your work environment using our recommended values as a reference.
Recommended Sensitivity Values by Resolution
VGA, SVGA → approximately 80
HD-FHD → approximately 95-97
Motion detection is particularly optimized for situations requiring long-duration recording where meaningful segments are limited. It's especially useful for logistics center loading/unloading operations with freight handling, specific manufacturing process stages, or traditional food processing facilities with extended curing periods – scenarios where you want to capture only key processes within hours of operation.
Important Notes
When motion detection mode is active, resource usage increases compared to normal mode, potentially causing screen artifacts.
Motion detection only controls pause/resume during recording; start/stop recording functions operate the same as before.
By using Compact Mode, you can reduce the Realpacking Recorder screen to a smaller, more compact size.
Videos recorded in the Realpacking Recorder can be reviewed in the Video List.
Recording Screen → Video List
You can check the list of videos being uploaded to the server by going to
Video List→Upload Queue→Upload Waiting List
Videos uploaded to the Realpacking server can be found under
Recording Screen→Video ListorWorkspace→Video→Video List.
When integrating with API, select the Code Receiving Method in the Realpacking Recorder.
Recording Screen → Camera Settings → Code Receiving Method
Set the Code Receiving Method to "Rest API" and configure it to Port 3000.
Videos recorded by the Realpacking Recorder are not saved as files on the computer or any storage media.
They can be viewed at
Recording Screen→Video ListorWorkspace→Video→Video List
The video may not have been successfully uploaded to the Realpacking cloud server from the recording program.
Upload issues can occur for various reasons. Please contact customer support and we will assist in resolving the issue via remote access.
The Realpacking Recorder captures only visual content and does not support audio recording.
Video quality options range from VGA (480p) to Full HD (1080p).
File size depends on the selected resolution and the duration of each recording.
The monthly recording limit applies from the 1st to the end of each month and is determined by your plan and the number of contracted licenses.
If you are running out of recording capacity, please contact customer support via
Help Center→1:1 Inquiryto add more licenses.
Yes, multiple videos can be recorded with the same barcode (invoice number), and they are distinguished by the recording date and time.
Go to
Camera Settings→Cameraand ensure the correct camera is selected.Open a camera app (such as ‘Camera’ on Windows or ‘Photo Booth’ on Mac) to check if the display functions normally. If the webcam is not working in the app, verify the camera connection.
If the loading issue persists, please contact customer support.
The issue could be caused by dirt or fogging on the camera lens.
Clean the lens with a soft cloth to improve focus.
Place your hand close to the camera to help it find focus.
Faulty USB port on the computer.
If the USB port is not working properly, try connecting the camera to a different port.
Disable auto-focus.
If you are using our recommended webcam, C920, please follow steps below:
Disable auto-focus in the Logitech G Hub settings
Download Logitech G Hub here
Select camera C920
Click on Default in Camera Mode.
Click on Add New Camera Mode.
Turn off auto-focus by clicking the Focus > Auto button.