Video List
In this page you can review the videos and information recorded by each worker account and send them to the customer individually.
Video → Video List
Set the recording date to be searched.
Select the search criteria in
Add Search ItemsVideo Number
Video's unique identifier number (Invoice Number).
Worker ID
The ID of the worker that recorded the video.
Message
Choose among
All,Sent,Not Sentbased on the delivery status.Claim
Select
None,In Progress,Resolvedfor the claim status related to the video.The
SortandFilteroptions can be used.Using the
Downloadfunction, the list of recording information or the inspection results can be downloaded as an Excel file.Delete recorded videos from the workspace by using the
Delete All Resultsoption.After the retention period, the information related to the claim will remain available but the video will be deleted.
Deleted videos cannot be recovered.
Select a video from the Video List.
Play the video on the details page.
Enter the inquiry details related to the video on the
Inquiry Historysection.If a claim has been filed regarding this invoice, check
'In Progress'underClaim, and change the status to'Resolved'after it has been addressed.Check the details on how to send the video to a customer on the Send Individual Video Message page.
The video is encoded after recording and then uploaded to a Realpacking cloud server for storage.
The video cannot be saved on a computer or storage device (such as a USB flash drive).
If the video needs to be sent to a customer, the link must be shared from the workspace.
After the retention period, the information related to the claim will remain available but the video will be deleted.
Once a video is deleted from the Realpacking server, it cannot be restored.
If your claims are usually received after the standard 30 days retention period, or a video you wish to keep is about to be automatically deleted, please consider extending the retention period by contacting customer service.