Realpacking User Guide

Send Individual Video Message

By sending a video log to a customer, claims can be resolved quickly.

For an accurate and prompt claim resolution, try utilizing the Video Message feature.

Select Video

Video → Video List

  1. Search for the video you want to send to the customer, and click on it.

  1. Check the Video Message menu on the right side of the screen.

Sending Options

SMS

  1. Enter the Brand Name.

  2. Enter the customer's Mobile Phone Number and click ‘Send’.

  3. A link to the video will be sent to the customer’s mobile phone via SMS message.

  4. The customer can access the link to view the video.

Email

  1. Enter the Brand Name.

  2. Enter the customer's Email and click ‘Send’.

  3. A link to the video will be sent to the customer’s email.

  4. The customer can access the link to view the video.

What Is the Fee for Sending SMS or Email?*

Points are deducted according to the recipient's country and sending method used.

For more details on point usage, please refer to the Points page.

  • See below the fee for each country.**

    Recipient Country

    SMS

    EMAIL

     South Korea (+82)

    15p

    10p

     United States (+1)

    30p

    10p

     Thailand (+66)

    55p

    10p

     Singapore (+65)

    80p

    10p

     Phillipines (+63)

    85p

    10p

     Japan (+81)

    90p

    10p

     Malaysia (+60)

    110p

    10p

     Taiwan (+886)

    145p

    10p

     Indonesia (+62)

    220p

    10p

     Australia (+61)

    45P

    10p

*The points charged per SMS for each country vary due to local carrier rates

**If the country you’d like to send an SMS to is not listed above, please contact customer service.

FAQ

What happens to the deducted points if the video sending fails?

Failed SMS send attempts will be refunded as points at the beginning of the following month. Emails are non refundable.

Can the content of the SMS/Email containing the link be changed?

The SMS/Emails sent to customers are managed using a pre-registered template that is the same for all clients. Due to legal compliance requirements, personalized changes are not possible.