Category
📥 Customer feedback
Service Review
Customer reactions can be checked through the 'Service Review' page. To use the Service Review feature, activate it on the Video Message Customizing page before sending videos. Service Review Feedback → Service review 1. Customers can leave a review in the 'Service Review' section on the Video Message page. 2. The messages left by customers can be checked in Feedback → Service review - Add search criteria to search for the customer's reviews. Video Number Video's unique identifier (same as invoiQ&A
Customer inquiries can be quickly resolved through the Q&A feature. To use the Q&A feature, activate it on the Video Message Customizing page before sending videos. Q&A Feedback → Q&A 1. The customer leaves an inquiry in the 'Q&A' section on the Video Message page. 2. Check the customer's questions in Feedback → Q&A. - Add search criteria to search for the customer's questions. Video Number Video's unique identifier (same as invoice number). Customer Name of the ordering customer. Inquiry Conten