Q&A

Customer inquiries can be quickly resolved through the Q&A feature.

To use the Q&A feature, activate it on the Video Message Customizing page before sending videos.

Feedback → Q&A

1. The customer leaves an inquiry in the 'Q&A' section on the Video Message page.

2. Check the customer's questions in Feedback → Q&A.

• Add search criteria to search for the customer's questions.

  Video Number	Video's unique identifier (same as invoice number).
  Customer	Name of the ordering customer.
  Inquiry Content	The star rating that the customer chose.
  Submission Date/Time	Status of the review: Displayed or Hidden.
  Reply	The status of your response to the review.

1. Click on the review content to view the detailed screen.

2. Write a reply to the customer's review using the Reply button below it.

3. The customer will see it as previewed on the screen to the right.

The question left by a customer is visible only to themselves.