Service Review

1. Customers can leave a review in the 'Service Review' section on the Video Message page.

2. The messages left by customers can be checked in Feedback → Service review

• Add search criteria to search for the customer's reviews.

  Video Number	Video's unique identifier (same as invoice number).
  Customer	Name of the ordering customer.
  Rating	The star rating that the customer chose.
  Status	Status of the review: Displayed or Hidden.
  Reply	The status of your response to the review.

1. Click on the review content to view the detailed screen.

2. Write a reply to the customer's review using the Reply button at the bottom.

3. The customer will see it as previewed on the screen to the right.

The reviews left by customers are visible to others if you add the ‘Service Review’ widget to your website or app. If a customer leaves a review and shares the video using the sharing function, the recipient of the link can view the review they posted.

If an inappropriate review is submitted, the admin can mark the review as Displayed/Hidden or delete it.