Equipment

1. Computer

   • The licenses must be used on individual computers.

   • The computer should be connected to the internet, either wirelessly or via ethernet connection.

   • Install the Realpacking Recorder on the worker’s computer and connect the webcam and barcode scanner.

   • The computer must meet or exceed the minimum specifications to ensure successful video recording and transmission using the recording program.

2. Webcam

   • Connect the webcam to the worker’s computer for recording.

   • Recommended models:

Logitech C920 model

• Includes a 5m USB extension cable.

• Supports Windows XP/7/8/10, MacOS 10.14 and higher.

• Supports autofocus and wide-angle lens.

Razer Kiyo Pro

• Includes a 5-meter USB extension cable

• Provides excellent image quality with a high-performance sensor

• Offers clear colors and a wide field of view with HDR and a wide-angle lens

3. Barcode Scanner

   • Scan the barcode on the invoice to start recording.

   • Recommended models:

Honeywell Voyager 1472G (Handheld)

• 2D wireless barcode scanner.

• 50,000 scans when fully charged.

• Can read damaged barcodes.

DS9308 (Hands-Free)

• 2D Tabletop (fixed) barcode scanner.

• Can be used in a fixed position.

4. Webcam Mount

   • No specific model required. Search for “Overhead Camera Desk Mount Stand” to find ready-to-use products.

   • Choose a stand that can be mounted securely, according the environment.

   • Avoid mounts that are too thin or have too many joints, as they may cause the webcam to wobble during recording.

• When using the scanner for the first time, connect it to the worker’s computer and complete the setup by scanning the setup QR code.

Honeywell Voyager 1472G

DS9308

• Securely mount the webcam on the workstation according to the manual instructions for the version purchased.

• Ensure the webcam is placed at least 1m above the workstation.

• Adjust the webcam’s field of view to focus on the packing area.

• Please note that we do not provide on-site installation or hardware. However, the setup is simple and user-friendly, and you can easily install your equipment, such as cameras and mounts, by following the manufacturer’s instructions. For any software-related support, our team is available to assist.

• Realpacking Recorder → Camera Settings →Camera to ensure the correct webcam is selected.

• Open the Camera app on your computer to check if the display is working properly. If the webcam's display does not appear correctly in the app, check the camera connection.

• If the camera continues to load after these steps, please contact customer service.

• The issue may be due to dirt or fogging on the camera lens.

  • Wipe the lens with a soft cloth to ensure it is in focus.

  • Place your hand close to the camera to help it focus properly.

• Faulty USB port on the computer

  • If the USB port connection is faulty, try switching from the current USB port to another port.

• Disable autofocus in the Logitech settings program (Logitec C920)

  • Download the Logitech settings program (G Hub): G HUB

  • Select the C920 camera

  • Click on Default under Camera Mode

  • Click Add New Camera Mode

  • Go to ‘Focus’ and click the ‘Auto’ button

• Realpacking Recorder → Camera Settings → Camera select the model of the installed webcam.

• Scan the setup QR code for the barcode scanner model once again. After scanning the QR code, do not immediately remove the barcode scanner. Wait until a message appears on the computer indicating that the USB driver installation is complete.

• Scan the barcode into Notepad and check if it includes any special characters or spaces, such as !%#&@[ ]><{ }. If the barcode contains special characters, take a photo of it and contact customer service.

• If the barcode's USB connection is the problem, try connecting it to a different USB port.

• Barcodes are usually composed of numbers and letters, but if they include spaces or special characters, they may not be recognized.

• If an error occurs, take a photo of the barcode and contact customer service.