Realpacking User Guide

Realpacking DIY Guide explains the step-by-step process of Realpacking solution installation. Realpacking can be installed and used with ready-to-use products without any assistance.

If you need help, feel free to reach out through inquiries or chat. We're here to assist you. For immediate support:

For international customers, after selecting the desired plan and options and submitting a request through customer support, an invitation email will be sent.

Upon completing the email verification process, the workplace will be created, and a two-week free trial period will commence.

View Details: Plan

HomepagePricing

  1. Each pricing plan is categorized based on the features provided. Review the features of each plan and select the one you wish to use.

  2. Check the pricing for additional options.

Seat Accounts

The number of worker accounts that use the recording program to capture videos.

Admin Account

Manage workers in the workspace and utilize the recorded videos in various ways.

Video Archiving Period

One month is provided for free.Extend the video storage period by adding additional months to store and manage your videos for the desired duration.

  1. Request a PayPal invoice for the selected plan and options through customer support.

  2. Receive the PayPal invoice and complete the payment.

  3. Once the payment is confirmed, the administrator will apply the selected plan and options.

The workspace owner can create and grant access to worker accounts.

View Details: Creating a Worker Account

AccountsWorkerAdd Account

  1. Enter the information for the account you want to create.

    Name

    Worker’s name.

    ID

    The ID the worker account will use for login.

    Recording Type

    Select the Recording Type for that account.

    Password

    The password the worker account will use for login.

  2. Once the creation is completed, the worker account can log into the Realpacking Recorder using their username and password.

For video recording, we recommend the use of a computer, webcam, barcode scanner, and a webcam flexible arm.

1. Computer

  • The licenses must be used on individual computers.

  • The computer should be connected to the internet, either wirelessly or via ethernet connection.

  • Install the Realpacking Recorder on the worker’s computer and connect the webcam and barcode scanner.

  • The computer must meet or exceed the minimum specifications to ensure successful video recording and transmission using the recording program.

    Minimum Specifications

    Recommended Specifications

    CPU

    Intel i3

    Intel i5 or higher

    RAM

    4GB

    8GB or higher

    HDD

    SSD 128GB

    SSD 256GB or higher

    OS

    Win 10 x64, macOS 11.0 (Big Sur)

    Win 10 x64 or later, macOS 11.0 (Big Sur)

  1. Webcam

  • Connect the webcam to the worker’s computer for recording.

  • No specific model is required

Examples)

Logitech C920 model

  • Includes a 5m USB extension cable.

  • Supports Windows XP/7/8/10, MacOS 10.14 and higher.

  • Supports autofocus and wide-angle lens.

Razer Kiyo Pro

  • Includes a 5-meter USB extension cable

  • Provides excellent image quality with a high-performance sensor

  • Offers clear colors and a wide field of view with HDR and a wide-angle lens

3.Barcode Scanner

  • Scan the barcode on the invoice to start recording.

  • No specific model is required

Examples)

Honeywell Voyager 1472G (Handheld)

  • 2D wireless barcode scanner.

  • 50,000 scans when fully charged.

  • Can read damaged barcodes.

DS9308 (Hands-Free)

  • 2D Tabletop (fixed) barcode scanner.

  • Can be used in a fixed position.

4.Webcam Mount

  • No specific model is required; search for “Overhead Camera Desk Mount Stand” to find suitable products.

  • Select a stable and secure mount appropriate for your environment.

  • Avoid mounts that are too thin or have multiple joints, as they can cause wobbling during recording.

  • Position the webcam at least 1 meter above the workstation and adjust the field of view to clearly capture the packing area.

Install the Realpacking Recorder on the worker’s computer and use the equipment to record videos.

View Details: Download Realpacking Recorder

WorkspaceDownload Realpacking Recorder or click here.

  1. Download and run the Realpacking Recorder according to the OS you are using (Windows or MacOS).

    • Stable Version: This version has undergone extensive testing to minimize errors, making it the most reliable version.

    • Beta Version: This version allows you to experience new features first.

  2. Once the installation is complete, look for the Realpacking Recorder icon.

Before running the recording program, connect the webcam and barcode scanner to the computer.

  • Open the Realpacking Recording and enter the login information.

Web Admin ID

Enter the workspace ID associated with the worker account.

Worker ID

Enter the worker account’s ID.

Password

Enter the work account’s password.

Remember me

All entered login information will be saved.

Keep me signed in

The recording program will automatically log in and start when operating system is launched.

  • Enter the Workspace ID displayed in the upper left corner of the workspace as the Web Admin ID.

You can find detailed instructions for each recording option on the page below.

There are various recording modes available depending on the packing worker’s workflow.

View Details: Realpacking Recorder

Example: General

Recording begins and ends by scanning the same barcode (e.g., invoice or work order).

  1. The worker places the picked box on the workstation.

  2. Position the mouse cursor in the barcode input field of the recording program.

  1. When the barcode is scanned using the barcode scanner, the recording program will begin recording.

  1. Scanning the same invoice barcode again will stop the recording and save the video.

  2. Once the recorded video is uploaded to the server, the recording for that session is considered complete.

Recorded videos can be viewed from the Web Admin page.

View Details: Video List

VideoVideo List

  1. Set the recording date to be searched.

  2. Select the search criteria in Add Search Items

    Video Number

    Video's unique identifier number (Invoice Number).

    Worker ID

    The ID of the worker that recorded the video.

    Message

    Choose among All, Sent, Not Sent based on the delivery status.

    Claim

    Select None, In Progress, Resolved for the claim status related to the video.

    Order Details

    Select either Submit or Listed in the Order Details section.

  3. The Sort and Filter options can be used.

  4. Using the Download function, the list of recording information or the inspection results can be downloaded as an Excel file.

  5. Delete recorded videos from the workspace by using the Delete All Results option.

    • After the retention period, the information related to the claim will remain available but the video will be deleted.

    • Deleted videos cannot be recovered.

  • Select a video from the Video List.

  • Play the video on the details page.

Points are deducted according to the recipient's country and sending method used. For more details on point usage, please refer to the Points page.

Choose either Individual Video Message or Bulk Messaging based on your needs and send accordingly.

View Details: Send Videos

VideoVideo List

  1. Search for the video you want to send to the customer, and click on it.

  2. Check the Video Message menu on the right side of the screen.

SMS

  1. Enter the Brand Name.

  2. Enter the customer's Mobile Phone Number and click ‘Send’.

  3. A link to the video will be sent to the customer’s mobile phone via SMS message.

  4. The customer can access the link to view the video.

Email

  1. Enter the Brand Name.

  2. Enter the customer's Email and click ‘Send’.

  3. A link to the video will be sent to the customer’s email.

  4. The customer can access the link to view the video.

Using the OPEN API Key provided by RealPacking, videos can be sent through the client’s own messaging system and utilized in various ways such as marketing and other integrations.

View Details: API KEY

If you need help, feel free to reach out through inquiries or chat. We're here to assist you. For immediate support: