Getting started wih Realpacking

1. Each pricing plan is categorized based on the features provided. Review the features of each plan and select the one you wish to use.

2. Check the pricing for additional options.

3. Request a PayPal invoice for the selected plan and options through customer support.

4. Receive the PayPal invoice and complete the payment.

5. Once the payment is confirmed, the administrator will apply the selected plan and options.

1. Enter the information for the account you want to create.

   Name	Worker’s name.
   ID	The ID the worker account will use for login.
   Recording Type	Select the Recording Type for that account.
   Password	The password the worker account will use for login.

2. Once the creation is completed, the worker account can log into the Realpacking Recorder using their username and password.

1. Computer

• The licenses must be used on individual computers.

• The computer should be connected to the internet, either wirelessly or via ethernet connection.

• Install the Realpacking Recorder on the worker’s computer and connect the webcam and barcode scanner.

• The computer must meet or exceed the minimum specifications to ensure successful video recording and transmission using the recording program.

  	Minimum Specifications	Recommended Specifications
  CPU	Intel i3	Intel i5 or higher
  RAM	4GB	8GB or higher
  HDD	SSD 128GB	SSD 256GB or higher
  OS	Win 10 x64, macOS 11.0 (Big Sur)	Win 10 x64 or later, macOS 11.0 (Big Sur)

2. Webcam

• Connect the webcam to the worker’s computer for recording.

• No specific model is required

Examples)

Logitech C920 model

• Includes a 5m USB extension cable.

• Supports Windows XP/7/8/10, MacOS 10.14 and higher.

• Supports autofocus and wide-angle lens.

Razer Kiyo Pro

• Includes a 5-meter USB extension cable

• Provides excellent image quality with a high-performance sensor

• Offers clear colors and a wide field of view with HDR and a wide-angle lens

3.Barcode Scanner

• Scan the barcode on the invoice to start recording.

• No specific model is required

Examples)

Honeywell Voyager 1472G (Handheld)

• 2D wireless barcode scanner.

• 50,000 scans when fully charged.

• Can read damaged barcodes.

DS9308 (Hands-Free)

• 2D Tabletop (fixed) barcode scanner.

• Can be used in a fixed position.

4.Webcam Mount

• No specific model is required; search for “Overhead Camera Desk Mount Stand” to find suitable products.

• Select a stable and secure mount appropriate for your environment.

• Avoid mounts that are too thin or have multiple joints, as they can cause wobbling during recording.

• Position the webcam at least 1 meter above the workstation and adjust the field of view to clearly capture the packing area.

1. Download and run the Realpacking Recorder according to the OS you are using (Windows or MacOS).

   • Stable Version: This version has undergone extensive testing to minimize errors, making it the most reliable version.

   • Beta Version: This version allows you to experience new features first.

2. Once the installation is complete, look for the Realpacking Recorder icon.

• Open the Realpacking Recording and enter the login information.

• Enter the Workspace ID displayed in the upper left corner of the workspace as the Web Admin ID.

Example: General

Recording begins and ends by scanning the same barcode (e.g., invoice or work order).

1. The worker places the picked box on the workstation.

2. Position the mouse cursor in the barcode input field of the recording program.

3. When the barcode is scanned using the barcode scanner, the recording program will begin recording.

4. Scanning the same invoice barcode again will stop the recording and save the video.

5. Once the recorded video is uploaded to the server, the recording for that session is considered complete.

1. Set the recording date to be searched.

2. Select the search criteria in Add Search Items

   Video Number	Video's unique identifier number (Invoice Number).
   Worker ID	The ID of the worker that recorded the video.
   Message	Choose among All, Sent, Not Sent based on the delivery status.
   Claim	Select None, In Progress, Resolved for the claim status related to the video.
   Order Details	Select either Submit or Listed in the Order Details section.

3. The Sort and Filter options can be used.

4. Using the Download function, the list of recording information or the inspection results can be downloaded as an Excel file.

5. Delete recorded videos from the workspace by using the Delete All Results option.

   • After the retention period, the information related to the claim will remain available but the video will be deleted.

   • Deleted videos cannot be recovered.

• Select a video from the Video List.

• Play the video on the details page.

1. Search for the video you want to send to the customer, and click on it.

2. Check the Video Message menu on the right side of the screen.

SMS

1. Enter the Brand Name.

2. Enter the customer's Mobile Phone Number and click ‘Send’.

3. A link to the video will be sent to the customer’s mobile phone via SMS message.

4. The customer can access the link to view the video.

Email

1. Enter the Brand Name.

2. Enter the customer's Email and click ‘Send’.

3. A link to the video will be sent to the customer’s email.

4. The customer can access the link to view the video.